Do You Have Customer Service DNA?
Some people are just naturally good at providing great customer service. We take a read through an article by Shep Hyken on what it means to have Customer Service DNA.
3 Reasons Rule-Based Chatbots Rule
Chatbots continue to gain in popularity in customer service. They can address most simple customer issues 24X7.
5 Ways to Have a Technological Edge in Business in 2019
We identify 5 trends that will ensure you have a tech edge and remain ahead of your competitors.
AI Developments That You Really Need to Know About
Businesses should consider AI Developments as they are regarded as one of the most impactful technologies today.
Machine Learning vs Machine Reasoning: Know the Difference
We share insights on how a leading travel company is using AI to improve their ROI.
Customer Service and Modern Mobile Devices
Most of us, whether we are business owners or customers ourselves, rely on our mobile devices to interact and engage quickly.
Time to Enhance Your Customer Understanding
What does a Customer expect and need from a business when it comes to service and query resolution? Lets take a read.
What Customer Service Needs for Success in Today’s Digital Era
Success in the digital transformation era starts with providing the best customer service and experience.
How to use Artificial Intelligence in the Hospitality Industry
More and more hospitality companies are increasingly using AI to carry out customer service tasks.
Artificial Intelligence: How to Ensure ROI
The ROI of an AI technology can be quantified best when it is bench-marked with human workers doing the same job.