The Future of Customer Service Is AI-Human Collaboration
By combining AI and Humans to form the all-powerful AI-Human customer service agent enables a positive customer experience.
Getting Closer to Customers Using Responsive Messaging
Messaging apps are simple and fast – and implementing them into your customer service is equally so. It’s a win-win for you and your customers.
5 Essentials to Build an Innovation Culture In Customer Service
Customer service & customer experience success depends on more than smiling & using the right words, innovation, however, is appreciated by all.
New Confidence in AI & Customer Service
A recent Gartner study into how businesses are implementing emergent tech revealed some insights into the growing use of AI in customer service.
Why Small Business Need a Digital Strategy
Research finds that organizations know they need to embrace technology to grow, but don’t know where to start.
Elevating customer satisfaction and growth
To generate more value from customer-care channels, companies must focus on a comprehensive approach to omnichannel engagement to point the way.
How to Enhance Your Status in Your Customer’s Eyes
Jeff Mowatt explains why putting your customer on a pedestal is a mistake and why treating your customer as your equal is a better approach to customer service success.
AI is the Powerhouse Enabling Friendly Customer Service
In companies who depend on customer service excellence, success is driven by the right people, processes, & a commitment to customer satisfaction.
How Customer Experience Will Develop in the Future
Customer service has been, and will always be, the driving force that shapes consumers’ opinion of brands.
5 Ways to Disrupt Your Competition with Customer Service
Insights from Shep Hyken on disrupting your competition through customer service.