Chatbots are a Must for Every Business – See Why
Read our insights in the latest issue of Synapse, The Voice of African AI & Data Science, on just why chatbots are a must for any business.
Important Truths About Guest Messaging in Hospitality
In an industry focused on providing great guest experience, it’s only logical that messaging platforms be adopted in the hotel industry.
3 Reasons Rule-Based Chatbots Rule
Chatbots continue to gain in popularity in customer service. They can address most simple customer issues 24X7.
5 Ways to Have a Technological Edge in Business in 2019
We identify 5 trends that will ensure you have a tech edge and remain ahead of your competitors.
Artificial Intelligence: How to Ensure ROI
The ROI of an AI technology can be quantified best when it is bench-marked with human workers doing the same job.
Chat Apps are Extinguishing Phone Calls
When it comes to customer service, chat apps are leading the way in creating a better interaction between businesses and customers.
The Ways Customers Use Products Have Changed — but Brands Haven’t Kept Up
Read more on this!
Why 2018 Is All About Customer Experience For The Retail Industry
Are you obsessing about your customers’ needs?
Facebook Messenger & Modern Business
We review Facebook Messenger and other social channels and discuss the importance for businesses to use them effectively.
Transform your Small Business using AI
4 Ways Artificial Intelligence (AI) Can Transform Your Small Business.