Customer Experience – Reshaped by These 5 Technologies
The emerging technologies of today will be powering the customer experiences of tomorrow.
How to Improve Your Customer Experience Using Chatbots
Chatbots can be a trusty ally in offering a unique customer experience and provide a service that’s up to the height of customers’ expectations.
Does Your Company Really Need a Chatbot?
Like all successful automation efforts, customers service chatbots can reduce costs & improve customer experience.
How Humans & Chatbots will Enhance Customer Experience
By 2020 its predicated that chatbots will enhance customer experience & take care of more tasks related to customer interactions.
Are You Providing A Frictionless Customer Experience?
Customers want a frictionless customer experience. It all starts with them communicating with a company the way they prefer.
WhatsApp Business Signals a Change in Business Communication
WhatsApp is by far the world’s most popular messaging platform. With hi.guru you can easily integrate Whatsapp for Business on our platform and ensure instant responsiveness.
New Confidence in AI & Customer Service
A recent Gartner study into how businesses are implementing emergent tech revealed some insights into the growing use of AI in customer service.
The Ultimate Guide to Chatbot Trends for 2019
Over the last couple of years, the chatbot market has been expanding rapidly – to the point in which 40% of large businesses are estimated to implement their usage by the end of next year.
Chatbots Reduce Customer Service Costs By 30%
When agents and chatbots help each other to deliver better service, it fosters increased customer trust and confidence.
We Know There’s No I in Team, but What About AI?
Cathal McGloin, CEO of ServisBOT describes why AI is perfectly poised to help customer service professionals shine.