Jeff Mowatt explains why putting your customer on a pedestal is a mistake and why treating your customer as your equal is a better approach to customer service success.
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In companies who depend on customer service excellence, success is driven by the right people, processes, & a commitment to customer satisfaction.
Customer service has been, and will always be, the driving force that shapes consumers’ opinion of brands.
Insights from Shep Hyken on disrupting your competition through customer service.
Make it easier for customers to get what they want & ensure a positive experience.
Conversational Process Automation is making it possible to understand customer intent & do so cost-effectively.
Larry Galler recounts an inspiring Valentine’s Day story that teaches an important lesson in customer loyalty.
Today, consumers & business buyers alike expect convenient and responsive engagement across every interaction.
We review what Customer engagement is and equally why it needs to be a core focus for every business.
Today’s digital landscape has evolved to enable businesses & users alike to use technology to enhance their daily lives.
It requires strategy and discipline to perfect, but platforms can empower us to co-create more efficiently than before.
Marketing and customer communication is vital to any business. But what you say and to who makes all the difference.
In an industry focused on providing great guest experience, it’s only logical that messaging platforms be adopted in the hotel industry.
A customer-centric mindset & a connected tech platform = enduring relationships.
Superb Customer Experience = Long-term Business Growth