Knowledge & Management
Optimize your business knowledge.
Integrate your business knowledge, FAQs, and human engagement processes into our AI framework for a better business conversation. Empower internal teams to have personalized conversations with your customer.
Single space for file and media storage
Store all your documents and media files in one location, and access and share them with customers and colleagues. Conveniently drag files and media into conversations.
Save time and guarantee that tone and language are consistent across all customer interactions by efficiently sending canned replies to your customers’ frequently asked questions, in just one click.
Customer conversation history
Keep track of all conversations held between you and your customers and refer to them at any time. Email transcripts of these conversations are also available for possible offline use.
From the hi.guru dashboard, view key conversation metrics, as they occur. With an enterprise solution, the dashboard and metrics can be customised to suit your business needs.
Manage multiple communications, from one account
From a single account, easily and flexibly manage your conversations across multiple brands (Company Units) and teams.