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Stay up to date with the best business practices in the digital realm, sharing news about Artificial Intelligence and how it can help you grow.
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Did you know that smart technology and digital assistants are fast becoming the new way to engage with customers?
We take a look at how an emotional tie between brands and consumers will lead to a higher ROI.
Technologies have emerged & are affecting our lives in significant ways. Read more on how to build Consumer Trust using these technologies.
With AI Powered Engagement, you can make every customer contact count, plus attract and engage more and better customers.
Customer service departments get an automation makeover with the introduction of tools like chatbots.
We take a look at the three ways customer experience can enrich the brand-customer relationship, ultimately leading to new forms of top line and bottom line growth.
When done right, online chat technology can keep customers coming back for more and help you win and on-board new customers, a must for any business.
Jeff Mowatt explains why putting your customer on a pedestal is a mistake and why treating your customer as your equal is a better approach to customer service success.
In companies who depend on customer service excellence, success is driven by the right people, processes, & a commitment to customer satisfaction.
Customer service has been, and will always be, the driving force that shapes consumers’ opinion of brands.
Insights from Shep Hyken on disrupting your competition through customer service.
Make it easier for customers to get what they want & ensure a positive experience.
Conversational Process Automation is making it possible to understand customer intent & do so cost-effectively.
Larry Galler recounts an inspiring Valentine’s Day story that teaches an important lesson in customer loyalty.
Today, consumers & business buyers alike expect convenient and responsive engagement across every interaction.
We review what Customer engagement is and equally why it needs to be a core focus for every business.
Today’s digital landscape has evolved to enable businesses & users alike to use technology to enhance their daily lives.
It requires strategy and discipline to perfect, but platforms can empower us to co-create more efficiently than before.
Marketing and customer communication is vital to any business. But what you say and to who makes all the difference.