Our Features

The underlying magic

With hi.guru’s powerful features and capabilities, creating a frictionless customer experience is now even easier. Our solution is easy to use, manage and implement and uniquely scalable to suit any business size.

UNLIMITED MESSAGE AGGREGATION

Multiple communication channels, working as one.

hi.guruTM simplifies your customer conversations by linking your business’ messaging channels into a single framework: we integrate your website, native app, social media channels, and text messaging into one cohesive channel, letting you and your customer focus on the conversation and the outcome.

RICH MEDIA EXCHANGE

Enhance your customer understanding.

hi.guruTM lets you & your customers add to the conversation through sharing of rich media. Images, video, links, files, location, and voice are all supported to enhance your discussion and resolve a query faster.

MANAGE MULTIPLE CONVERSATIONS

Handle multiple inbound conversations, seamlessly.

Conduct multiple conversations simultaneously, enhanced through customizable process bots for simpler questions. Engage your team and resources across your conversations on the fly!

SMART MESSAGE ROUTING

Collaborate the smart way.

Instantly involve and escalate customer conversations with and to the right people in your organization, to quickly improve the outcome. hi.guruTM Smart Routing lets you manage the conversational spectrum effortlessly!

KNOWLEDGE BASE AND INTELLIGENT RESPONSES

Power your business knowledge with AI.

hi.guruTM optimizes your business knowledge, FAQs, and human engagement processes, by integrating them into our AI framework for a better business conversation.

REPORTING & ANALYTICS

Monitor and optimize your engagement.

hi.guruTM lets you dynamically access your business conversations and outcomes and tie them into analytics that powerfully impact your brand and operating growth.

CHAT PROCESS BOTS

AI and you, working together.

The hi.guruTM AI and Natural Language Processing (NLP) core lets you streamline your business processes to directly impact your business growth. hi.guruTM’s broad customizability ensures that your processes can be handled by a bot, by a person, by algorithms, and by all three, expertly.

MOBILE SDK

Include what you have.

hi.guruTM lets you take full advantage of the app(s) that you have already built, by utilising our robust SDK (Software Development Kit). Simply plug our kit into your existing and native apps, and voila, immediate conversational enhancement!

AGENT RATING

Build your brand &reward your team.

hi.guruTM lets your customers immediately reward you and your team through built-in satisfaction measurement bots, boosting your marketing strength and competitive differentiation. Accurately capture the feedback into your HRIS systems, enhancing performance reviews and employee engagement.

Features

The Magic Touch.

From sales to support, we provide the magic touch by transforming your average customer conversations into real growth and value. Whether you’re a small company or a giant of the industry, creating positive engagement with your customers is how we instantly boost your business as well as help you retain your existing client base. Here’s how.

Title

Engage with Your Customers Instantly.

Customers want to connect with a business quickly and efficiently and have their queries handled expertly, in the fastest time possible. Equally businesses know they need to be flexible and available to communicate with their customers wherever they are, using their communication channel of choice.

hi.guru utilises the power of AI (Artificial Intelligence) and customisable chatbots to seamlessly consolidate conversations across different messaging channels into one secure, easy to use platform.

After all, personal and efficient communication leads to more satisfied customers which directly influences your bottom-line.

NLU conversational bots

Captivate your customers and community with private messaging, group and public chat rooms – from two users to a million.

Draggable process bots

Captivate your customers and community with private messaging, group and public chat rooms – from two users to a million.

Features for secure messaging and global accessibility

Auto Translation

Essential features customers expect from a messaging experience.

Share Encrypted Files

Essential features customers expect from a messaging experience.

Chat History

Essential features customers expect from a messaging experience.

Ready to build chat?

Try the Chat API for free CREATE AN ACCOUNT

Ready to Get Started?

We would love to help you enhance your customer experience.

Integrated channels

Conversation between and channel.

AI & chatbot ready

Artificial intelligence and placeable chatbot.

Scalable platform

Hugely scalable platform.

Integrated channels

Tools to explore chat data and protect the integrity of your brand.

AI & chatbot ready

Tools to explore chat data and protect the integrity of your brand.

Scalable platform

Tools to explore chat data and protect the integrity of your brand.

Integrated channels

Tools to explore chat data and protect the integrity of your brand.

AI & chatbot ready

Tools to explore chat data and protect the integrity of your brand.

Scalable platform

Tools to explore chat data and protect the integrity of your brand.

Integrated channels

Conversation between and channel.

AI & chatbot ready

Artificial intelligence and placeable chatbot.

Scalable platform

Hugely scalable platform.

Integrated channels

Simplify your conversations by linking your messaging channels in one place.

AI & chatbot ready

Use the power of AI and Chatbots to enhance conversations.

Scalable platform

Whether you’re an enterprise client or a smaller business, we scale to suit your needs.

Channel of choice

Bring together conversations across every communication channel and device, whether it is Text, Social Media Direct Messaging, Webchat or Instant Messaging such as WhatsApp. Meet customers when, where and how they prefer.

WebMessage

Create a user-friendly live chat action on your website.

  • Easily set up and install the website widget.
  • Available as a WordPress plugin.
  • Multiple websites supported in one account.
  • Clever page indexing allows contextual communication.

Mobile SDK

hi.guru lets you take full advantage of any app that you have already built.

  • Add two-way communication to your App through plugging in the hi.guru SDK.
  • Manage enquiries from App users from the same central point.
  • View reports on the source of your app downloads and app activity to improve your download rate and customer engagement.

Third party channel support

Our open platform expertly integrates with third parties to allow inbound and outbound messaging.

Facebook Messenger

Twitter

WhatsApp for Business

WeChat

Telegram

Text & SMS

iOS & Android SDKs

FREE

$0

Per user / Per month

STANDARD

$9*

Per user / Per month

ENTERPRISE

Custom

Per user / Per month