The underlying magic.

UNLIMITED MESSAGE AGGREGATION

Multiple channels, working as one.

hi.guru™ simplifies your conversations by linking your messaging channels into a single framework: we integrate your website, native app, social media channels, text messaging, and even voice into one cohesive channel, letting you and your customer focus on the conversation and the outcome.
message integration

RICH MEDIA EXCHANGE

Enhance your customer understanding.

hi.guru™ lets you & your customers add to the conversation through sharing of rich media; images, video, links, files, location, and voice are all supported to augment your discussion.
rich media exchange

CONCURRENT MESSAGING

Handle multiple inbound conversations, seamlessly.

Conduct multiple conversations simultaneously, enhanced through customizable process bots for simpler questions. Engage your team and resources across your conversations on the fly!
concurrent messaging

SMART MESSAGE ROUTING

Collaborate the smart way.

Instantly involve and escalate customer conversations with and to the right people in your organization, to quickly improve the outcome. hi.guru™ Smart Routing lets you manage the conversational spectrum effortlessly!
smart message routing

KNOWLEDGE BASE AND INTELLIGENT RESPONSES

Power your business knowledge with AI.

hi.guru™ optimizes your business knowledge, FAQs, and human engagement processes, by integrating them into our AI framework for a better business conversation.
knowledge base and canned responses

REPORTING & ANALYTICS

Monitor and optimize your engagement.

hi.guru™ lets you dynamically access your business conversations and outcomes, and tie them into analytics that powerfully impact your brand and operating growth.
reporting and analytics

CHAT PROCESS BOTS

AI and you, working together.

hi.guru™ AI and Natural Language Processing (NLP) core lets you streamline your business processes to directly impact your business growth. hi.guru™ broad customizability ensures that your processes can be handled by a bot, by a person, by algorithms, and by all three. Expertly.

MOBILE SDK

Include what you have.

hi.guru™ lets you take full advantage of the app(s) that you have already built, through our robust SDK. We let you simply plug in support for hi.guru™ into your existing and native apps, for immediate conversational enhancement.
mobile SDK

AGENT RATING

Build your brand, & reward your team.

hi.guru™ lets your customers immediately reward you and your team through built-in satisfaction measurement bots, boosting your marketing strength and competitive differentiation.  Accurately capture the feedback into your HRIS systems, enhancing performance review and employee engagement.