We help you engage with your customers throughout their journey from sales to service, and support. Never miss an opportunity to connect, hi.guru is readily available for both web and mobile applications.
hi.guru supports the exchange of rich media such as images, video, audio, files and locations. All of which speed up conversations and reduce communication barriers.
Meet your customers evolving communications preferences by bringing together conversations across every communication channel and device, whether it be text, social media direct messaging, webchat or instant messaging, such as WhatsApp. Conveniently meet customers when, where and how they prefer.
Create a user-friendly live chat action on your website.
hi.guru lets you take full advantage of any app that you have already built.
Our open platform expertly integrates with third parties to allow inbound and outbound messaging.
Facebook Messenger / Twitter / WhatsApp Business / WeChat / Telegram / Text (SMS)
Smart message routing instantly involves the right people in the organisation, to quickly improve the outcome. The routing service uses a set of predefined configurable algorithms to determine which users should be matched to which consumers.
Achieve speed and ease of resolution through customisable message routing options to suit your processes. Decide which part of the conversation is best handled by a human or bot to ensure a seamless customer experience.