How to Enhance Your Status in Your Customer’s Eyes
Jeff Mowatt explains why putting your customer on a pedestal is a mistake and why treating your customer as your equal is a better approach to customer service success.
AI is the Powerhouse Enabling Friendly Customer Service
In companies who depend on customer service excellence, success is driven by the right people, processes, & a commitment to customer satisfaction.
How Customer Experience Will Develop in the Future
Customer service has been, and will always be, the driving force that shapes consumers’ opinion of brands.
Chatbots Reduce Customer Service Costs By 30%
When agents and chatbots help each other to deliver better service, it fosters increased customer trust and confidence.
AI to Power The Next Gen of Customer Community
Insights from AIBusiness on just how AI will make a huge appearance in the Customer Community.
5 Ways to Disrupt Your Competition with Customer Service
Insights from Shep Hyken on disrupting your competition through customer service.
We Know There’s No I in Team, but What About AI?
Cathal McGloin, CEO of ServisBOT describes why AI is perfectly poised to help customer service professionals shine.
Create a Positive Customer Experience by Tailoring Communications
Make it easier for customers to get what they want & ensure a positive experience.
Understand and Resolve Customer Intent, Cost-Effectively
Conversational Process Automation is making it possible to understand customer intent & do so cost-effectively.
How to Create Customer Journey Maps That Work
Many organizations use customer journey mapping to understand & improve the experience of their customers. Read more on how you can add clarity & power to your customer journey map.