Data, Conversations and Breaking Down Silo’s
Business should prepare to optimize existing approaches, & take on new ones to keep up with digital trends.
Small Business Owners: Save Time And Do More By Leveraging Marketing Automation
To help ease the frustration of every day tasks and answering a multitude of queries, small business owners are turning to automation.
The Ultimate Guide to Chatbot Trends for 2019
Over the last couple of years, the chatbot market has been expanding rapidly – to the point in which 40% of large businesses are estimated to implement their usage by the end of next year.
Emerging Tech Can Boost the Customer Experience for Financial Services
More banking customers seek seamless digital interaction with banks, according to research.
Why Small Business Need a Digital Strategy
Research finds that organizations know they need to embrace technology to grow, but don’t know where to start.
Workplace Automation is Everywhere, and It’s Not Just About Robots
Customer service departments get an automation makeover with the introduction of tools like chatbots.
Elevating customer satisfaction and growth
To generate more value from customer-care channels, companies must focus on a comprehensive approach to omnichannel engagement to point the way.
3 Ways Customer Experience can Drive Revenue Growth
We take a look at the three ways customer experience can enrich the brand-customer relationship, ultimately leading to new forms of top line and bottom line growth.
5 Ways Online Chat Improves The Customer Experience
When done right, online chat technology can keep customers coming back for more and help you win and on-board new customers, a must for any business.
5 ways to create a customer-centric culture
To successfully meet rising customer expectations, everyone in the organization needs to understand that customer service is part of their job.