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Per Primary User / month
Per Primary User / month
Customised pricing
| Trial | Standard | Enterprise |
Primary User - per month  This
includes main administrative users, such as Owner and Admins, and users that receive
customer conversations, such as agent users |
$0 | Custom | Quoted |
| Light User - per monthThis
includes secondary users, such as staff or employees using the platform to communicate
internally throughout the organisation. |
- | Coming soon | Custom |
| Total Users | 1 | Unlimited | Unlimited |
| Customer ConversationsA
customer conversation is counted as the message exchange between the customer and the
organisation. A conversation is concluded, once it is resolved or closed. |
Unlimited | Unlimited | Unlimited |
| Public ConversationsRespond to public posts, tweets, mentions, comments and Google reviews in one space. |
- | - | Yes |
| Concurrent ConversationsHandle
multiple conversations at the same time. |
Yes | Yes | Yes |
| Rich MessagingExchange images, videos, audio clips and files during your conversations.
|
Yes | Yes | Yes |
| Welcome Responder | Yes | Yes | Yes |
| Skills-based RoutingMake
sure the conversation reaches the right user, through skilled-based transfers and routing
tags |
- | Yes | Customised |
| Transfers & EscalationsAbility to transfer or escalate customer conversations instantly to other teams
or users, to ensure the right conversation lands with the right user. |
- | Yes | Yes |
| Conversation TranscriptsExport
customer conversation transcripts. |
- | Yes | Yes |
| Customer ChannelsA
Channel is a customer touch-point, that allows the customer to message or start a
conversation with the organisation in real-time. |
Limited to 3 channels | Unlimited | Unlimited |
| hi.guru WebMessageWebMessage is a web chat widget and application, allowing you to chat to
website visitors |
Yes | Yes | Yes |
| Whatsapp for Business | - | - | Yes$ |
| Facebook Messenger | Yes | Yes | Yes |
| Telegram | Yes | Yes | Yes |
| - | - | Yes | |
| - | Yes$ | Yes | |
| Google My Business
Bring your Google place’s Ratings, Reviews and Questions into your hi.guru conversations.
|
- | - | Yes$ |
| - | Yes | Yes | |
| Text/SMS | - | - | Yes$ |
| iOS Mobile SDKInsert instant messaging into your existing iOS app. |
- | Yes$ | Yes |
| Android Mobile SDKInsert instant messaging into your existing Android app. |
- | Yes$ | Yes |
| Conversational BotsSimple process-driven chat bots that may be dragged into a conversation to
assist customers. |
- | Yes | Yes |
| Quick RepliesThese
are in-conversational buttons that provide the customer with selection options to facilitate
the conversation. |
- | Yes | Yes |
| Customised BotsAbility to spec custom conversational flows to your bot. |
- | Yes$ | Yes |
| Third-party bot integrations Built your own bots on another framework? hi.guru supports Third-party
frameworks such as IBM Watson and Recast.ai. |
- | Yes$ | Yes$ |
| Natural Language UnderstandingNLU allows your bot to understand meaningful information from the message's
customers send. This can assist the bot in automating the correct replies, collect the right
information and route the conversation to the right person. |
- | - | Yes |
| Conversation HistoryView
current and past conversation exchange between customers and the organisation. |
Last 30 days | Full History | Full History |
| Multiple Company Units Company units are customer-facing brands in organisational workspaces. With
multiple Company Units, a single account can switch between multiple brands. |
- | Yes | Yes |
| TeamsAgent users that are assigned to
teams will receive customer conversations from connected channels. Teams can have mutliple
functions, roles or routing options. This ensures that conversations may be transferred to
the right skill sets in an organisation. |
- | Yes | Yes |
| FAQ Canned responsesAdd
frequently asked questions that provide agents with a canned response answer to assist them
with customer queries. |
Yes | Yes | Yes |
| Document LibraryUpload media and files securely. These files may be accessed by agents to
assist them in customer queries. |
Yes | Yes | Yes |
| Real-time Analytics DashboardAn overview of who has initiated
conversations, when conversations happen as well as the channels they come through to and
more. |
Yes | Yes | Customised |
| WebMessage customisationThis
allows you to remove, hi.guru branding and logo from the web chat widget, add customer
colours and positioning. |
- | Yes | Yes |
| SSL EncryptionOur
connections are secured by the SSL encryption protocol. |
Yes | Yes | Yes |
| Single Sign-On | Yes | Yes | Yes |
| Chat Support | Yes | Yes | Yes |
| Dedicate Customer Success Get
an appointed specialist to assist with your account's needs. |
- | - | Yes |
| Customised and AI-driven Bots | - | Quoted | Quoted |
| Custom IntegrationsHave
your own systems like CRM or sales tools? Chat to us to have them expertly
integrated. |
- | - | Quoted |
| Organisational Specific Features | - | - | Quoted |
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