The Evolution of Messaging Channels
It’s common knowledge that customers today want to engage with businesses using the communication channels of their choice.
How can AI Be Used To Improve Email Marketing ROI?
When it comes to ROI this is always a critical contributing factor for companies to consider when they need to implement new software.
Machine Learning vs Machine Reasoning: Know the Difference
We share insights on how a leading travel company is using AI to improve their ROI.
AI in E-Commerce – Predictions for 2018
AI has worked its way into countless sectors bringing changes to our everyday lives, specifically in E-Commerce.
Customer Service and Modern Mobile Devices
Most of us, whether we are business owners or customers ourselves, rely on our mobile devices to interact and engage quickly.
Why Live Chat or Web Message is Vital For Business?
Let’s review what the unique benefits of web message or live chat has for a business and its customers.
How Buyers Want to Talk to Your Business
One of the ways in which we encourage customers or buyers to talk to businesses is through CONCURRENT MESSAGING
Time to Enhance Your Customer Understanding
What does a Customer expect and need from a business when it comes to service and query resolution? Lets take a read.
What Customer Service Needs for Success in Today’s Digital Era
Success in the digital transformation era starts with providing the best customer service and experience.