Instant business to
customer communication,in one space.
A business conversation hub, connecting your business to your customers, employees, and processes through smart instant messaging.
Simplify communication & consolidate messages from various messaging channels such as social media, in one space.
AI & chatbots
Save time and enhance your conversations through the use of process bots & natural language understanding (NLU).
Whether you are an enterprise client or a smaller business, we offer a unique and customisable solution to suit your business needs.
Stay connected with customers and teams
Available on desktop, web, iOS & Android.
An all-in-one hub to effectively create and manage conversations.
Chat & messaging
Collaborate, communicate and manage conversations the smart way.
AI & chatbots
Blend human intellect and AI to create better interactions.
Knowledge & management
Impress your customers with a personalised approach.
Boost marketing and sales efforts using consumer behaviour analysis.
Benefits of using hi.guru
We streamline your communication channels with customers and staff, giving you peace of mind that queries are responded to instantly and expertly.
Benefits to your business
- Customer retention
- Up-sell capability
- Lead generation
- Reduced operating costs
- Higher engagement rate and sales
- Real-time consumer monitoring and insights
Benefits to your customers
- 24/7 customer service
- Instant response to questions
- Efficient chat or process bots
- Easy escalation or transfer of conversations
- Safe and secure communication
- Use of preferred channel of choice
Some key statistics on what customer's value when it comes to service?
90% of customers rate an “immediate” response as very important when they have a customer service question.
– hubspot.com –
74% of consumers say it is very important to have a cohesive multi-channel experience.
– Smartinsights.com –
90% of consumers would like to talk to businesses using a form of instant messaging.
– techcrunch.com –