Agents vs. Chatbots?
No, it’s not either or, but both. The hi.guru platform enables automated chatbots, agent activated chatbots and agent custom responses, all within a chat conversation.
Easy customer chat interaction
hi.guru manages the Facebook Messenger and mobile instant messaging customer service interaction between a customer and the brand, quickly and effectively. With full history and data storage of chats.
Easy agent interface
The hi.guru interface/desktop enables the agents to quickly and effectively resolve queries for service, sales and back office functions. The agent interface is customizable and integrates into knowledge portals and CRM systems.
AI (Artificial Intelligence) enabled chats
The AI platform will analyse all chats and then recommend “best action” resolution to agents in real-time.
Multi-media query resolution
Unlike web-based chat platforms, hi.guru supports multi-media sharing between the customer and the agent. The agent can send files, links, photos, movie clips and .pdf files seamlessly in a “drag & drop” framework.
Real time results
hi.guru’s agent interface is integrated into the platforms you use. Which allows you to monitor agent progress and effectiveness in real time, with a simple UI for the customer to rate their service. hi.guru provides a “Uber” type rating after every query has been resolved, rating the agent and performance in real-time.
Service, sell and retain
The interface allows agents to resolve customer queries effective, then assist with up-sell opportunities by providing best fit products to customers, and finally to enable agents to effectively retain or save customers that has a high propensity to leave.
Messaging will dominate
Our bot system coupled with our adaptive agent interface creates an incredibly powerful experience, making the transition between multiple agents or bots seamless with no wait time.
One agent, multiple channels
A true multi-channel experience. We deliver full customer access, from their choice of medium.
hi.guru can easily consolidate the requests coming from different channels like Facebook or a mobile instant messaging application.
The agent can access a CRM platform to get customer information, or select from a library of text responses, voice responses, graphics, pdf documents or videos to respond quickly and accurately.
How It Works
By integrating hi.guru it will enable you to reach out and connect with almost every possible channel there is today. hi.guru optimizes operations and improves resolution times drastically.
Manage and Monitor
Having to contact a call centre is costly for companies and troublesome for customers.
Your customer never needs to call a contact centre again. hi.guru manages mobile instant messaging customer service (IMCS) interaction quickly and effectively with full history and data storage of chats.
hi.guru can easily consolidate the requests coming from different channels like Facebook or a mobile IM application
Request a demo
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43 Triq il-Mithna.Siggiewi. Malta.