Instant business to
customer communication,
in one space.

A business conversation hub, connecting your business to your customers, employees, and processes through smart instant messaging.

Business conversation channel

Combined channels

Simplify communication & consolidate messages from various messaging channels such as social media, in one space.

AI & chatbots

Save time and enhance your conversation through the use of process bots & natural language understanding (NLU).

Scalable platform

Whether you are an enterprise client or a smaller business, we offer a unique and customisable solution to suit your business needs.

Stay connected with customers and teams

Available on desktop, web, iOS & Android.

Business conversation platform

Key features

An all-in-one hub to effectively create and manage conversation.

Chat & messaging

Chat & messaging

Collaborate, communicate and manage conversations the smart way.

AI & chatbots

Blend human intellect and AI to create better interactions.

Knowledge & management

Knowledge & management

Impress your customers with a personalised approach.

Consumer analysis

Consumer analysis

Boost marketing and sales efforts using consumer behaviour analysis.

Benefits of using hi.guru

We streamline your communication channels with customers and staff, giving you peace of mind that queries are responded to instantly and expertly.

Benefits to your business

  • Customer retention
  • Up-sell capability
  • Lead generation
  • Reduced operating costs
  • Higher engagement rate and sales
  • Real-time consumer monitoring and insights

Benefits to your customers

  • 24/7 customer service
  • Instant response to questions
  • Efficient chat or process bots¬†
  • Easy escalation or transfer of conversations
  • Safe and secure communication
  • Use of preferred channel of choice

Some key statistics on what customer's value when it comes to service?

%

Responsiveness

90% of customers rate an “immediate” response as very important when they have a customer service question.

– hubspot.com –

%

Experience

74% of consumers say it is very important to have a cohesive multi-channel experience.

– Smartinsights.com –

%

Interaction

90% of consumers would like to talk to businesses using a form of instant messaging.

– techcrunch.com –